Endpoint

1/25/2018
01:04 PM
100%
0%

New Voice MFA Tool Uses Machine Learning

Pindrop claims its new multi-factor authentication solution that uses the "Deep Voice" engine could save call centers up to $1 per call.

Voice security company Pindrop today announced the release of Deep Voice, a new voice biometrics engine that uses deep neural network machine learning technology, and the release of Pindrop Passport, a new multi-factor authentication product that is powered by the Deep Voice engine.

According to Pindrop, the Deep Voice engine can recognize a repeat caller regardless of whether there is background noise, whether they are making only short utterances, and whether they're speaking to an interactive voice response system, or a human call center agent. The engine uses whitelisting, blacklisting and anomaly detection. The individual's voice is analyzed every time they call, thereby strengthening the credential with every call.

The Pindrop Passport product combines Deep Voice, device authentication, and behavior analytics to create a passive multi-factor authentication solution that call centers can use to confirm callers' identity - instead of requesting personal information that might have been exposed in a data breach.  

Pindrop claims that Passport could reduce call handle times by up to 55 seconds and call center operations by up to $1 per call, as well as reduce fraud. 

Read more information here.

Dark Reading's Quick Hits delivers a brief synopsis and summary of the significance of breaking news events. For more information from the original source of the news item, please follow the link provided in this article. View Full Bio

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
Microsoft President: Governments Must Cooperate on Cybersecurity
Kelly Sheridan, Staff Editor, Dark Reading,  11/8/2018
To Click or Not to Click: The Answer Is Easy
Kowsik Guruswamy, Chief Technology Officer at Menlo Security,  11/14/2018
Veterans Find New Roles in Enterprise Cybersecurity
Kelly Sheridan, Staff Editor, Dark Reading,  11/12/2018
Register for Dark Reading Newsletters
White Papers
Video
Cartoon
Current Issue
Flash Poll
Online Malware and Threats: A Profile of Today's Security Posture
Online Malware and Threats: A Profile of Today's Security Posture
This report offers insight on how security professionals plan to invest in cybersecurity, and how they are prioritizing their resources. Find out what your peers have planned today!
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2018-19279
PUBLISHED: 2018-11-14
PRIMX ZoneCentral before 6.1.2236 on Windows sometimes leaks the plaintext of NTFS files. On non-SSD devices, this is limited to a 5-second window and file sizes less than 600 bytes. The effect on SSD devices may be greater.
CVE-2018-19280
PUBLISHED: 2018-11-14
Centreon 3.4.x has XSS via the resource name or macro expression of a poller macro.
CVE-2018-19281
PUBLISHED: 2018-11-14
Centreon 3.4.x allows SNMP trap SQL Injection.
CVE-2018-17960
PUBLISHED: 2018-11-14
CKEditor 4.x before 4.11.0 allows user-assisted XSS involving a source-mode paste.
CVE-2018-19278
PUBLISHED: 2018-11-14
Buffer overflow in DNS SRV and NAPTR lookups in Digium Asterisk 15.x before 15.6.2 and 16.x before 16.0.1 allows remote attackers to crash Asterisk via a specially crafted DNS SRV or NAPTR response, because a buffer size is supposed to match an expanded length but actually matches a compressed lengt...