Storage management and data protection management tools should automatically analyze trending information and alert you to changes in the environment or its processes. When something is wrong these tools should interact with a knowledge base of some sort to help give recommendations on what to do to fix the problems that are being identified. One of the best solutions for this is interaction with an online community that uses the tool. I've seen several where a user can post in a forum what their storage management tool is telling them and then users can provide advice on what they should do about it.
The second problem deals with the reality that most IT administrators don't have the luxury of scheduling time to deal with problems in their day and that most problems come in waves when you have the least time to fix them. I'd like to see storage management and data protection analysis tools move to address this, providing organizational help to the IT administrator. Imagine being able to log in to a console and have the system guide you through what you should do each day. It could have you address problems that are affecting SLAs first and address more minor problems second. When there is available time in the day the software could even provide you with tasks to focus on that are not causing failures but tasks that are impacting performance and could lead to future failures. Think about it, a tool that helps you to be proactive instead of reactive.
Progress is being made along these fronts. There are a few tools now that are comparing storage or data protection failures to their affect on SLAs which helps greatly with prioritizing failed tasks. The next step is helping guide the IT administrator through their day.
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George Crump is lead analyst of Storage Switzerland, an IT analyst firm focused on the storage and virtualization segments. Find Storage Switzerland's disclosure statement here.