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LG Admits Smart TVs Spied On Users

LG admits it collected information on consumers' viewing habits, promises firmware update to honor opt-out requests.

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Thomas Claburn
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Thomas Claburn,
User Rank: Ninja
11/22/2013 | 4:07:14 PM
Re: Sheesh
> look for the little tag that starts "Do not remove this tag under penalty of law."

That becomes worrisome when you add technology: With some wires, the right chip, and a power source, the removal of a tag could broadcast a message and prompt enforcement. As a simple printed warning, it's more silly than troubling.
Tom Murphy
50%
50%
Tom Murphy,
User Rank: Apprentice
11/22/2013 | 3:54:43 PM
Re: Sheesh
Tom For T&Cs on that chair you're holding down, look for the little tag that starts "Do not remove this tag under penalty of law."  Packing materials for most chairs are also full of conditions that warn you about leaning too far back, stand on it, or do most of the other things that we all do once in a while.

 I have a ladder that warns me not to stand on the top two steps. Well, why do they have steps there?
Thomas Claburn
50%
50%
Thomas Claburn,
User Rank: Ninja
11/22/2013 | 3:34:44 PM
Re: Sheesh
Terms and conditions for consumer electronics? Software really is eating the world. I look forward to licensing agreements for home furnishings and clothing.
Michael Endler
50%
50%
Michael Endler,
User Rank: Apprentice
11/22/2013 | 3:03:13 PM
Sheesh
"In response, LG's help desk told him that by using the TV, he'd agreed to certain terms and conditions and that he should take up any related complaints with the retailer that had sold him the television."

I know LG isn't the only offender here; they were just sloppy enough to get caught. But good grief, could they have provided a worse answer?

Every reporter going to CES this year now know what to harass LG about. You think 4K or OLED or some new smart TV interface will be the headline topic, LG? Well, count on every article containing at least some reference to whether customers can expect their LG TVs to spy on them.

William Welsh published an article today in IW titled "Consumer Privacy Protections Need Review, GAO Tells Congress." The timing couldn't be more apropos.

 
Lorna Garey
50%
50%
Lorna Garey,
User Rank: Ninja
11/22/2013 | 2:36:51 PM
Now all we need ...
Is to have an LG smart TV with a Kinect attached, and our TVs can not only track what we watch, they can watch us right back and report on whether we fell asleep during Letterman. Yikes.
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