CrowdStrike is the latest security vendor to put its money where its product or service is with the offer of a $1 million warranty covering costs of a data breach for customers of its Falcon Endpoint Protection Platforms (EPP) Complete service.
Product warranties, while still rare in the security industry, are becoming popular among enterprises looking for more guarantees from their vendors. More than a dozen security vendors now offer some sort of warranty for their offerings, but many are relatively narrow in their scope.
Proofpoint, Symantec, SentinelOne, and Trustwave are among the security product vendors that reimburse customers for various security failures with their products or services. Symantec, for instance, offers coverage for its LifeLock identity theft protection service from $25,000 to $1 million for stolen funds, while SentinelOne offers $1,000 per endpoint infected with ransomware and up to $1 million in aggregate per year for a ransomware attack that slips past its endpoint product.
CrowdStrike's new warranty – which comes at no extra charge as part of its EPP Complete service - covers any costs associated with a data breach that occurred within the systems the service protects. Those expenses include incident response, legal, notification, credit monitoring, forensic investigation, and public communications.
Dmitri Alperovitch, co-founder and chief technology officer at CrowdStrike, says the goal of the warranty is to emphasize and stand behind the company’s mission of stopping breaches. "It's a concrete way we can prove it to our customers," he says. "They essentially get a payment if things fail. But we don't think they are likely to [fail]."
EPP Complete is basically a turnkey service that includes both the Falcon endpoint protection technology and the CrowdStrike EPP security team that administers and monitors the systems, notes Austin Murphy, vice president of managed services at CrowdStrike.
The EPP team was spun out of CrowdStrike's IR practice, of which Murphy was the former director.
Alperovitch says he expects other security vendors to offer similar warranty programs. "I think more are likely to jump in," he says. "The proof will be in the details. I do hope they take our approach and make it simple, cover everything, and not create a situation where it’s just a marketing gimmick."
Kelly Jackson Higgins is Executive Editor at DarkReading.com. She is an award-winning veteran technology and business journalist with more than two decades of experience in reporting and editing for various publications, including Network Computing, Secure Enterprise ... View Full Bio