"There have been several recent incidents of high-profile news and media Twitter handles being compromised. We believe that these attacks will continue, and that news and media organizations will continue to be high value targets to hackers," read a memo distributed this week by Twitter and reprinted by Buzzfeed.
Twitter's security outreach campaign comes in the wake of the Syrian Electronic Army this week compromising more than a dozen Twitter accounts maintained by the Guardian to decry its "lies and slander about Syria." That followed the hacktivist group last week compromising multiple Associated Press accounts and issuing a hoax tweet claiming that explosions at the White House had injured President Obama. The tweet led to a brief downturn in the stock market. The group's previous Twitter account compromises have affected Al-Jazeera English, BBC, CBS, France24, National Public Radio, Reuters and Sky News.
How does Twitter recommend that businesses at high risk of having their Twitter accounts compromised -- by a hacktivist group that's strongly aligned to Syrian President Bashar al-Assad, or anyone else with a grudge -- protect themselves?
For starters, it recommended employee training, pointing out that recent account takeovers appear to be spear-phishing attacks that target corporate email. Thus it recommends that businesses promote individual awareness of these attacks within the organization. In other words, train your employees to recognize fake emails.
[ Two-factor authentication is a step in the right direction, but it's just a start. Read Twitter Two-Factor Authentication: Too Little, Too Late? ]
Twitter also recommends that businesses set a randomly generated password that's at least 20 characters in length, to never distribute passwords via email, use password managers, regularly change passwords and also ensure that all "authorized applications" that are allowed to access a Twitter account are recognized. It also recommends tying the Twitter account email to an email system that uses two-factor authentication -- be it Gmail, Hotmail or a corporate email system -- to make it harder for attackers to use password resets to gain control of accounts.
Finally, Twitter also suggested that high-risk businesses consider setting aside one computer for tweeting and little else. "Don't use this computer to read email or surf the Web, to reduce the chances of malware infection," Twitter recommended. "This helps keep your Twitter password from being spread around."
Twitter's guidance to businesses aside, is there more that the company could do to protect its users? Notably, Twitter is reportedly beta-testing two-factor authentication for its site. But two-factor authentication won't protect Twitter users from having their credentials intercepted via malware or phishing attacks. That's why many security experts have been calling on Twitter to put more robust defenses in place for blocking account takeovers -- for example, by taking a page from Facebook and allowing users to register machines as "trusted," or requiring additional login credentials when someone tries to access an account from a new geographic region for the first time.
Twitter may also need to begin encrypting the session tokens it issues. "Not all account hijacks are based on phishing and spear-phishing. Sometimes tweets are sent out because an unencrypted session is hijacked and while this may not be the case in this instance, it's sometimes convenient for service providers to assume that security breaches are the fault of the user," said David Harley, senior research fellow at security firm ESET, in a blog post.
"There are limits to what Twitter [or the user] can do about this issue," Harley added. "However, the risk can be reduced by browsing from VPN connections and/or accessing sites via SSL, but that's not always convenient. What might also help is not having a Twitter account running permanently in the background, but that may not be convenient for many Twitter users either."
People are your most vulnerable endpoint. Make sure your security strategy addresses that fact. Also in the new, all-digital How Hackers Fool Your Employees issue of Dark Reading: Effective security doesn't mean stopping all attackers. (Free registration required.)