10/12/2017
02:24 PM

Equifax Now Faces Potential Breach of Customer Help Page

Embattled credit-monitoring company takes down help page that reportedly redirects users to download a bogus software update.



Equifax has disabled its customer help page on its website as it investigates a potential security breach, CNBC reports.

The embattled credit-monitoring company has a credit report assistance link on its help page that will direct users to download a bogus Adobe Flash software update, according to an Ars Technica post.

"We are aware of the situation identified on the equifax.com website in the credit report assistance link. Our IT and Security teams are looking into this matter, and out of an abundance of caution have temporarily taken this page offline. When it becomes available or we have more information to share, we will," the company is quoted in the Ars Technica post.

Equifax suffered a massive data breach that exposed sensitive personal information of 145.5 million users and took the company over a month to take action to announce the exposure to the public.

In the meantime, International Association of IT Asset Managers (IAITAM) is calling on Congress to rescind the $7.1 million no-bid contract the IRS recently awarded to Equifax.

Read more about Equifax's possible customer help page breach here.

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