Dark Reading is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Attacks/Breaches

12/6/2018
11:10 AM
Jai Vijayan
Jai Vijayan
Slideshows
Connect Directly
Twitter
LinkedIn
RSS
E-Mail

7 Common Breach Disclosure Mistakes

How you report a data breach can have a big impact on its fallout.
2 of 8

Not Having a Plan
To a large extent, how well you report and disclose a breach depends on how well you have planned for it in advance. Make sure the response plan cuts across functions and includes members from marketing, communications, and legal, says Tim Erlin, vice president of product management and strategy at Tripwire. 'The worst time to figure out how to respond to a breach is while it's happening,' he says. 'Make decisions ahead of time, not in the heat of the moment.
The plan should include who will release breach information, what information will be released, and when. 'If you don't do it correctly, not only can you have extra damage to your brand, but you increase your likelihood of being sued, which drives up the cost of the breach,' says Laura Lee, executive vice president of rapid prototyping at Circadence.
Image Source: Shutterstock

Not Having a Plan

To a large extent, how well you report and disclose a breach depends on how well you have planned for it in advance. Make sure the response plan cuts across functions and includes members from marketing, communications, and legal, says Tim Erlin, vice president of product management and strategy at Tripwire. "The worst time to figure out how to respond to a breach is while it's happening," he says. "Make decisions ahead of time, not in the heat of the moment.

The plan should include who will release breach information, what information will be released, and when. "If you don't do it correctly, not only can you have extra damage to your brand, but you increase your likelihood of being sued, which drives up the cost of the breach," says Laura Lee, executive vice president of rapid prototyping at Circadence.

Image Source: Shutterstock

2 of 8
Comment  | 
Print  | 
Comments
Oldest First  |  Newest First  |  Threaded View
Joe Stanganelli
50%
50%
Joe Stanganelli,
User Rank: Ninja
12/29/2018 | 6:32:00 PM
Panera example
Another common way that organizations frequently downplay/cover up a security issue: Dismissing out of hand the security researchers who notify the organization of the vulnerability as a nuisance or criminal.

Happens a lot. See, e.g., Panera.

97% of Americans Can't Ace a Basic Security Test
Steve Zurier, Contributing Writer,  5/20/2019
How a Manufacturing Firm Recovered from a Devastating Ransomware Attack
Kelly Jackson Higgins, Executive Editor at Dark Reading,  5/20/2019
TeamViewer Admits Breach from 2016
Dark Reading Staff 5/20/2019
Register for Dark Reading Newsletters
White Papers
Video
Cartoon Contest
Write a Caption, Win a Starbucks Card! Click Here
Latest Comment: Could you pass the hash, I really have to use the bathroom!
Current Issue
Building and Managing an IT Security Operations Program
As cyber threats grow, many organizations are building security operations centers (SOCs) to improve their defenses. In this Tech Digest you will learn tips on how to get the most out of a SOC in your organization - and what to do if you can't afford to build one.
Flash Poll
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2019-9892
PUBLISHED: 2019-05-22
An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbit...
CVE-2019-10066
PUBLISHED: 2019-05-22
An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6, Community Edition 6.0.x through 6.0.17, and OTRSAppointmentCalendar 5.0.x through 5.0.12. An attacker who is logged into OTRS as an agent with appropriate permissions may create a carefully crafted calendar appointment i...
CVE-2019-10067
PUBLISHED: 2019-05-22
An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6 and Community Edition 5.0.x through 5.0.35 and 6.0.x through 6.0.17. An attacker who is logged into OTRS as an agent user with appropriate permissions may manipulate the URL to cause execution of JavaScript in the context...
CVE-2019-6513
PUBLISHED: 2019-05-21
An issue was discovered in WSO2 API Manager 2.6.0. It is possible for a logged-in user to upload, as API documentation, any type of file by changing the extension to an allowed one.
CVE-2019-12270
PUBLISHED: 2019-05-21
OpenText Brava! Enterprise and Brava! Server 7.5 through 16.4 configure excessive permissions by default on Windows. During installation, a displaylistcache file share is created on the Windows server with full read and write permissions for the Everyone group at both the NTFS and Share levels. The ...