1. Regional federal law enforcement
Businesses should be reaching out to regional law enforcement before a cyberattack, advises Shook. Federal services act as an intermediary between an organization and various federal law enforcement agencies, including the Secret Service and FBI.
Different types of cyberattacks are handled by different branches of law enforcement. For example, many people in the US don't know that money-related crimes are handled by the Secret Service and not the FBI. Many calls to the FBI's regional officers are transferred to the Secret Service.
"The Secret Service is very fraud-focused," says Derek Manky, global security strategist at Fortinet. "Anything from identification theft to credit card-related crime, anything in that realm is handled by the Secret Service." In contrast, the FBI is more focused on targeted cyberattacks.
Specifically, the FBI has recognized the importance of establishing these corporate relationships and is being more proactive about working with businesses.
Shook explains how the FBI has started an outreach program for local and regional field offices, through which agents can develop relationships with major companies so they know whom to contact in the event of a cyberattack.
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