Attacks/Breaches

6/28/2018
10:45 AM
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Ticketmaster UK Warns Thousands of Data Breach

Customers who bought tickets through the site are advised to check for fraudulent transactions with Uber, Netflix, and Xendpay.

Ticketmaster UK has notified tens of thousands of customers that they might be at risk for identity theft and credit card fraud due to a data breach, potentially affecting anyone who bought concert, theater, or sporting event tickets between February 2018 and June 23, 2018, The Guardian reports.

On June 23, Ticketmaster detected malware on a customer support tool hosted by Inbenta Technologies exporting UK customer data (names, physical and email addresses, phone numbers, payment details, and Ticketmaster logins) to an unknown party. Less than 40,000 of its reported 230 million global customers were compromised in the incident, it says.

However, Ticketmaster could come under fire for not disclosing the breach sooner. Monzo, a digital bank, first spotted customers' cards being misused in April and figured out all those affected had shopped at Ticketmaster. Monzo claims it notified Ticketmaster but couldn't get a response. It told customers who had purchased through the site to replace their cards and watch for fraudulent activity from sites including Uber, Netflix, and Xendpay.

Jeannie Warner, security manager at WhiteHat Security, says businesses can prevent third-party software breaches by working with stakeholders to establish vendor security standards, and then communicating those standards to vendors and regularly monitoring vendors' security.

"Educate them, answer their questions, and get their commitment to meeting the standards," she explains. "Establish a timeline to make them achieve compliance, if they are not already compliant."

Read more details here.

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Dr.T
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Dr.T,
User Rank: Ninja
6/29/2018 | 3:00:03 PM
Re: Less than 40,000 of its reported 230 million global customers were compromised in the incident
what made this approx 2% acquiring by the unknown malicious actors while the other 98% remained safe? That is a good question, what some percentages to start with. It maybe that there migh not have been enough times to download all the data, so people at the top of record set were the lucky ones. Just a guess.
Dr.T
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Dr.T,
User Rank: Ninja
6/29/2018 | 2:57:50 PM
Re: Fraud Activity
The advice to change cards is a good first step That is true, better change it periodically than wait for a breach I would say.
Dr.T
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Dr.T,
User Rank: Ninja
6/29/2018 | 2:56:36 PM
Re: Fraud Activity
When a breach is confirmed it should be mandated that the data custodian be responsible for providing fraud insurance/services to the individual. That may help, I prefer not to have the problem in the first place. I am fan of any insurance it comes back and hurt the public.
Dr.T
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Dr.T,
User Rank: Ninja
6/29/2018 | 2:54:15 PM
Re: "under fire for not disclosing the breach sooner"
don't see a problem with publically declaring a breach until you are confident you have all of the details in order. Makes sense, unless they have all the information better not to speculate otherwise more harm than help.
Dr.T
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Dr.T,
User Rank: Ninja
6/29/2018 | 2:52:58 PM
GDPR
Ticketmaster UK has notified tens of thousands of customers that they might be at risk for identity theft and credit card fraud due to a data breach, I wonder what is going to happen under the guidance of GDPR now, it will most likely fall under that regulation.
RyanSepe
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RyanSepe,
User Rank: Ninja
6/29/2018 | 2:15:52 PM
Less than 40,000 of its reported 230 million global customers were compromised in the incident
1.7% compromise. My question would be is this the full extent of the data lost or will more be disclosed in the future? To that end, what made this approx 2% acquiring by the unknown malicious actors while the other 98% remained safe?
RyanSepe
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RyanSepe,
User Rank: Ninja
6/29/2018 | 2:12:46 PM
Fraud Activity
When a breach is confirmed it should be mandated that the data custodian be responsible for providing fraud insurance/services to the individual. The advice to change cards is a good first step but it doesn't give me the warm and fuzzies that the rest of the >40K individuals are going to heed these actions early.
RyanSepe
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RyanSepe,
User Rank: Ninja
6/29/2018 | 2:10:38 PM
"under fire for not disclosing the breach sooner"
I think its negligent not to work with the >40K individuals to ensure that their finances aren't at further risk, but I don't see a problem with publically declaring a breach until you are confident you have all of the details in order.
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