Analytics
1/8/2014
06:13 PM
Dark Reading
Dark Reading
Products and Releases
Connect Directly
RSS
E-Mail
50%
50%

Spiceworks Rolls Out New Version Of Its Free IT Management Application

Version 7.1 includes performance enhancements to IT inventory, help desk, and mobile device management capabilities

AUSTIN, Texas – January 8, 2014 -Spiceworks, the vertical network for IT, today announced a series of updates that simplify how more than 4 million IT professionals manage their technology environments. The new features are designed to give IT professionals access to the security and help desk tools they need to get their jobs done more efficiently, all from a single management interface.

"More than 4 million IT professionals rely on Spiceworks for the tools, information and connections they need to do their jobs," said Jay Hallberg, co-founder and COO of Spiceworks. "As the platform expands, Spiceworks is reshaping how IT professionals research, purchase and use technologies from their favorite brands."

New security integrations and help desk plugins fuel growth in the platform

Following the introduction of Spiceworks 7 in September 2013, the company today released version 7.1 of its free IT management application. The update includes performance enhancements to its IT inventory, help desk and mobile device management capabilities, as well as new ways for technology vendors to more seamlessly integrate their offerings with Spiceworks. The company also debuted four new help desk plugins that give IT professionals the ability to customize their Spiceworks help desk system to suit their needs.

To date, technology brands such as Microsoft, Rackspace, Dropbox and Google have integrated with Spiceworks to extend the functionality of the platform and provide IT professionals with the tools they need to manage their cloud services more efficiently. The platform continues to expand, and Spiceworks is introducing new security integrations that can help IT professionals address their data center and endpoint security needs, all from within Spiceworks. These integrations include:

· AlienVault – AlienVault Threat Alerts in Spiceworks helps users identify and mitigate security threats on their network for free. Based on AlienVault's Open Threat Exchange database, the integration allows IT professionals to scan network assets for connections with known malicious hosts, trigger alerts within Spiceworks for any issues that are found, and provide remediation advice.

· NetClarity – Built exclusively for Spiceworks, NetClarity's Network Access Control enables Spiceworks users to block and/or take action against unwanted devices attempting to access their networks, including rogue wireless access points, hackers, and employee-owned devices entering the corporate network.

· Webroot – The integration of Webroot's SecureAnywhere - Endpoint Protection with Spiceworks' IT management platform enables IT professionals to receive real-time threat alerts, and view and manage endpoint security directly from Spiceworks.

Spiceworks is also adding four new help desk plugins to give IT professionals the ability to add new functionality to their ticketing system for free. Spiceworks' plugin library consists of more than 300 plugins that have been downloaded over 600,000 times. New plugins include:

· Help Desk Responses – The Help Desk Responses plugin allows IT professionals to add a series of auto-responses to their ticketing system so they can more quickly respond to support requests from end users.

· Ticket Check Lists – This plugin gives Spiceworks users the ability to add to-do lists and checklists to individual help desk tickets. Doing so helps IT professionals manage complex support requests more efficiently.

· Custom Time for Tickets – With the Custom Time for Tickets plugin, IT professionals and service providers can customize the "time spent" field within a help desk ticket to detail, at a more granular level, how long they spent addressing a support issue.

· Remove Ticket Comment – The Remove Ticket Comment plugin gives IT professionals the ability to edit or remove comments from a help desk ticket.

About Spiceworks

Spiceworks is the vertical network for IT more than 4 million IT professionals use to connect with one another and over 2,700 technology brands. The company simplifies how IT professionals discover, buy and manage more than $500 billion in technology products and services each year. Headquartered in Austin, Texas, Spiceworks is backed by Adams Street Partners, Tenaya Capital, Institutional Venture Partners (IVP), Shasta Ventures and Austin Ventures. For more information visit http://www.spiceworks.com.

Follow Spiceworks on Twitter: http://twitter.com/spiceworks and connect with Spiceworks on Facebook: http://www.facebook.com/Spiceworks.

Comment  | 
Print  | 
More Insights
Register for Dark Reading Newsletters
Partner Perspectives
What's This?
In a digital world inundated with advanced security threats, Intel Security seeks to transform how we live and work to keep our information secure. Through hardware and software development, Intel Security delivers robust solutions that integrate security into every layer of every digital device. In combining the security expertise of McAfee with the innovation, performance, and trust of Intel, this vision becomes a reality.

As we rely on technology to enhance our everyday and business life, we must too consider the security of the intellectual property and confidential data that is housed on these devices. As we increase the number of devices we use, we increase the number of gateways and opportunity for security threats. Intel Security takes the “security connected” approach to ensure that every device is secure, and that all security solutions are seamlessly integrated.
Featured Writers
White Papers
Cartoon
Current Issue
Dark Reading's October Tech Digest
Fast data analysis can stymie attacks and strengthen enterprise security. Does your team have the data smarts?
Flash Poll
Threat Intel Today
Threat Intel Today
The 397 respondents to our new survey buy into using intel to stay ahead of attackers: 85% say threat intelligence plays some role in their IT security strategies, and many of them subscribe to two or more third-party feeds; 10% leverage five or more.
Video
Slideshows
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2014-3366
Published: 2014-10-31
SQL injection vulnerability in the administrative web interface in Cisco Unified Communications Manager allows remote authenticated users to execute arbitrary SQL commands via a crafted response, aka Bug ID CSCup88089.

CVE-2014-3372
Published: 2014-10-31
Multiple cross-site scripting (XSS) vulnerabilities in the CCM reports interface in the Server in Cisco Unified Communications Manager allow remote attackers to inject arbitrary web script or HTML via unspecified parameters, aka Bug ID CSCuq90589.

CVE-2014-3373
Published: 2014-10-31
Multiple cross-site scripting (XSS) vulnerabilities in the CCM Dialed Number Analyzer interface in the Server in Cisco Unified Communications Manager allow remote attackers to inject arbitrary web script or HTML via unspecified parameters, aka Bug ID CSCup92550.

CVE-2014-3374
Published: 2014-10-31
Multiple cross-site scripting (XSS) vulnerabilities in the CCM admin interface in the Server in Cisco Unified Communications Manager allow remote attackers to inject arbitrary web script or HTML via unspecified parameters, aka Bug ID CSCuq90582.

CVE-2014-3375
Published: 2014-10-31
Multiple cross-site scripting (XSS) vulnerabilities in the CCM Service interface in the Server in Cisco Unified Communications Manager allow remote attackers to inject arbitrary web script or HTML via unspecified parameters, aka Bug ID CSCuq90597.

Best of the Web
Dark Reading Radio
Archived Dark Reading Radio
Follow Dark Reading editors into the field as they talk with noted experts from the security world.