Perimeter
11/19/2012
09:45 AM
50%
50%

Take Two Aspirin And Steal My Data

HIPAA and information security aren't suggestions. They're the law

When I am in a doctor's office, either as a patient or along with a family member, I can't help but think about HIPAA compliance and information security. It's my chance to be a secret shopper or -- in this case, a covert observer of the operating environment of another organization.

Naturally, I've signed my share of HIPAA-related patient forms. What surprises me is how much other blatant behavior I see that is not HIPAA-compliant. OK, surprise is not the right word, as I now sadly expect to see these problems. Let's say I'm continually amazed.

Anyway, signing a long-winded legal document does not let the organization off the hook for being sloppy with my patient data, or yours. I've heard receptionists call across a crowded waiting room, "John Smith, what is your Social Security number?" How many, I wonder, made some identity thief's day?

I've seen patient sign-in sheets that requested full name, Social Security number, date of birth, insurance provider, and phone number. Wow, long before that sheet is filled it's a treasure trove for an identity criminal and as easy to steal as a candy bar. Even easier, an identity thief can take a picture of that sign-in sheet with a smartphone camera, so the staff won't even know the patient data is stolen.

I've left exam rooms to go to the restroom and along the way have seen medical charts placed outside exam rooms so carelessly that I could read confidential information about the patients simply by walking past slowly enough. With no special effort, I've heard detailed discussions from adjacent examination rooms, including information the patient assumed was private and, by both ethical and legal standards, should have been.

I've seen closets turned into computer server rooms, but with the door left wide open to keep the computers from overheating. And I've seen staff casually fax detailed medical and financial records that might be going to a secure fax device, but might be landing in exactly the wrong hands.

When I've seen medical practices with obvious compliance and security issues, it has been clear to me that the management involved believes HIPAA is only a suggestion they can ignore, not a law they must follow.

Now, I get that regulations can be a pain. I even agree that many regulations cost businesses a great deal of time and money and don't have a lot to show for it. I will even go so far as to say that we've become oversensitive as a society to every little opportunity for a mistake. Life happens, and you can't legislate or regulate away every risk.

At the same time, I've personally encountered plenty of clear examples as to why many organizations need regulations to guide them and hold them accountable. Poor business practices, poor management, faulty business processes, and outdated habits are not good reasons for noncompliance. Just because it is inconvenient to break years of bad business habits does not make it permissible.

While it might seem I'm picking on doctors I know, medical practices certainly don't comprise the largest group of businesses with a casual or sloppy approach to compliance and data security. Doctors happen to be easy to observe; most organizations appear more compliant because their employees' behavior is relatively hidden, not only from the public, but also even from their own management.

Obvious reminders can help us remember to focus on less obvious issues. And observing the compliance and security efforts of other organizations is a great way to practice observing your own operations. Take that same scrutiny back to your own organization, and you'll be amazed what your diagnosis will be.

Glenn S. Phillips, like you, knows bad habits present difficult challenges. He is the president of Forte' Incorporated where he works with business leaders who want to leverage technology and understand the often hidden risks within. Glenn is the author of the book Nerd-to-English and you can find him on twitter at @NerdToEnglish. Glenn works with business leaders who want to leverage technology and understand the often hidden risks awaiting them. The Founder and Sr. Consultant of Forte' Incorporated, Glenn and his team work with business leaders to support growth, increase profits, and address ... View Full Bio

Comment  | 
Print  | 
More Insights
Register for Dark Reading Newsletters
White Papers
Cartoon
Current Issue
Flash Poll
Title Partner’s Role in Perimeter Security
Title Partner’s Role in Perimeter Security
Considering how prevalent third-party attacks are, we need to ask hard questions about how partners and suppliers are safeguarding systems and data.
Video
Slideshows
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2015-0121
Published: 2015-05-30
IBM Rational Requirements Composer 3.0 through 3.0.1.6 and 4.0 through 4.0.7 and Rational DOORS Next Generation (RDNG) 4.0 through 4.0.7 and 5.0 through 5.0.2, when LTPA single sign on is used with WebSphere Application Server, do not terminate a Requirements Management (RM) session upon LTPA token ...

CVE-2015-0191
Published: 2015-05-30
** REJECT ** DO NOT USE THIS CANDIDATE NUMBER. ConsultIDs: CVE-2014-0191. Reason: This candidate is a duplicate of CVE-2014-0191. A typo caused the wrong ID to be used. Notes: All CVE users should reference CVE-2014-0191 instead of this candidate. All references and descriptions in this candid...

CVE-2015-0193
Published: 2015-05-30
Cross-site scripting (XSS) vulnerability in IBM Business Process Manager (BPM) 7.5.x through 7.5.1.2, 8.0.x through 8.0.1.3, and 8.5.x through 8.5.5.0 and WebSphere Lombardi Edition (WLE) 7.2.x through 7.2.0.5 allows remote authenticated users to inject arbitrary web script or HTML via a crafted URL...

CVE-2015-0733
Published: 2015-05-30
CRLF injection vulnerability in the HTTP Header Handler in Digital Broadband Delivery System in Cisco Headend System Release allows remote attackers to inject arbitrary HTTP headers, and conduct HTTP response splitting attacks or cross-site scripting (XSS) attacks, via a crafted request, aka Bug ID ...

CVE-2015-0743
Published: 2015-05-30
Cisco Headend System Release allows remote attackers to cause a denial of service (DHCP and TFTP outage) via a flood of crafted UDP traffic, aka Bug ID CSCus04097.

Dark Reading Radio
Archived Dark Reading Radio
After a serious cybersecurity incident, everyone will be looking to you for answers -- but you’ll never have complete information and you’ll never have enough time. So in those heated moments, when a business is on the brink of collapse, how will you and the rest of the board room executives respond?