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2/23/2012
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Five Dangerous Compliance Assumptions

Many businesses fool themselves about their compliance problems

After 20 years of working with clients, I am still left shaking my head at the number of companies that declare with great confidence they are “fully compliant” when it is obvious they are not even close.

I think we all understand that compliance means conforming to applicable rules, typically specifications, policies, standards, or laws. Seems simple enough, right? Apparently not.

I find many organizations, especially those with fewer than 200 employees, that are claiming full compliance but have rarely even read the full requirements. This is particularly true in industries where compliance has no official compliance certification, such as HIPAA. They may have skimmed over a summary of the requirements, usually choosing to ignore certain parts by convincing themselves these rules don’t apply to them. These decisions are often made by a single employee, who then proclaims the company compliant and enables his or her fellow employees to blindly accept, and even promote, this convenient, but false, claim.

Companies that incorrectly claim compliance are usually making too many assumptions, some that benignly support their arguments, but others that dangerously fuel false beliefs concerning these companies’ capabilities or security.

Here are five dangerous compliance assumptions I see frequently:

1. “We’re secure -- that makes us compliant. We use passwords and firewalls.”
Whether I uncover it in an onsite assessment or in casual discussions with management, this belief is surprisingly common. Even if the IT team knows it not to be true, if management “feels safe,” they “feel secure.” It is an easy stretch to assume “feeling” secure means legitimate compliance with meaningful security standards.

2. “The IT manager said we are complaint.“
I think the old Russian proverb addresses this one best: Trust but verify. Every good organization has checks and balances throughout, even small organizations.

Bookkeepers are checked by accountants, who are checked by external CPAs. When I write, I have someone proofread my work and then an editor checks it. Having more than one point of confirmation is critical, as even the best of us can miss something important.

3. “Strong physical security is not really necessary here, we are all trustworthy.”
While that is admirable to think, it is usually just a lazy excuse to avoid restricting access to those who don’t actually need it. Or sometimes it can be a social problem: “Oh, Sally will think we don’t trust her if we restrict her access to the server room or that database.” Security is not about trust. It is about following a process designed to protect everyone, including Sally, and your other employees.

4. “Really complex, frequently changing passwords are the most secure.”
This assumption totally ignores the human component of security. Is a really complex password more secure from hacking tools? Sure. But far more security breaches come from access to passwords written down because they are too complex to remember. I don’t know many people who can remember “Er55%P22eRq12121z,” and to expect anyone to is foolish.

5. “The computer has a login, so it is secure.”
Unrestricted physical server and computer access is incredibly common in small organizations and retails stores. It is not uncommon in medical practices for the server room to be a closet, with the door left open so the equipment won’t overheat. If someone steals the server or a computer, they will then have as much time as they want to bypass your login. Your equipment might be more easily stolen than you realize.

Naturally, there are dozens of dangerous assumptions a company can make -- some more obvious than others. Because compliance requires a specific mindset, including changes to routines and embracing new habits, it can be like eating healthier or getting more regular exercise: We know it is very important, possibly even lifesaving, but often we don’t take action until it’s too late.

Glenn S. Phillips, the president of Forte' Incorporated, works with business leaders who want to leverage technology and understand risks within. Glenn works with business leaders who want to leverage technology and understand the often hidden risks awaiting them. The Founder and Sr. Consultant of Forte' Incorporated, Glenn and his team work with business leaders to support growth, increase profits, and address ... View Full Bio

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