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2/27/2008
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Jim Manico
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Dell Preps Hosted Support Services

InformationWeek

Dell is turning the technologies acquired through its SilverBack and Everdream buys into the foundation of a series of Web-hosted support services that should be ready by year's end.Among the services Dell says it will make available are patch management, antivirus, antispam, online backup and recovery, asset discovery, asset tracking, e-mail continuity, e-mail archiving and image management. The plan is to let customers pick and choose from among those offerings -- representing a more customizable approach that SMBs with limited IT resources and budgets will appreciate.

Dell also mentioned eventual plans to bundle Web-hosted services for small offices. "This is going to take a couple of years to be really full scale," said Steve Schuckenbrock, senior VP of Dell's Global Services.

The hosted services will run out of network operating centers, the first of which has been built in Mexico.InformationWeek

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